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Returns, Refunds, and Exchanges Policy

Last Updated: July 31, 2026
1. Introduction

Because our products are printed books, digital “audiobooks”, and digital “ebooks”, which are delivered electronically through our website Puritan Publishing (https://puritanpublishing.com) website and through our Audiobookshelf server (also referred to as the “audio player”) at https://audio.puritanpublishing.com, we maintain the following policy regarding returns, refunds, and exchanges of such items.

Note: For information regarding refunds/returns/exchanges of physical printed books, please refer to this section below. The remainder of our policy (starting with Section #2) will apply only to our digital products (ebooks and audiobooks).

Physical printed books are ordered through our website and are fulfilled through a third-party provider(s) who prints and ships our works. Excepting a physical product issue (i.e. print quality, delivery issue, etc), if for some reason you are not satisfied with a printed product due to the nature of the content itself / our work, you may contact us to request a one-time digital download for another product of your choosing (that way you can sample it digitally, and hopefully you would consider ordering a printed copy), and we will do our best to honor that request.

However, if there is some issue with the physical product itself (i.e. print quality, delivery, issue, etc) please contact us so we can begin the process of filing a claim with our third-party provider(s), in order to help get you a replacement (or, if possible, refund/exchange). Please note that we do not make any warranties or guarantees regarding our ability to replace/exchange or refund the printed products, as this is governed and decided by our third-party provider(s). All issues should be reported as soon as possible, so that we can help process a claim with the third-party provider. If your item has not arrived in time (by the latest estimated date given), please contact us within 2 business days. If your product arrives with a physical defect or issue, please contact us within 5 business days. (We will still try our best to process requests made outside of those timeframes, but we can not make warranties or guarantees about our ability to successfully file a claim with the third-party provider).

2. All Sales Are Final

Due to the nature of our products, all sales are final, and we do not offer monetary refunds, except where required by law or in the case described in Section 3 below.

Note: We require our customers to confirm on our checkout page, that they understand what the difference is between an Original Language work and a Modernized Language work, and to confirm that they have selected the correct products for their order. The checkout process can not be completed without these confirmations. We hope that this step will help ensure that our customers will have a better customer shopping experience.

3. Exception: Failure to Deliver

If we fail to deliver a product you have purchased — for example, due to a processing error, a technical failure on our end that prevents you from receiving access to your purchased content, or a similar material failure on our part — you are entitled to a refund or, at our discretion, redelivery of the product.

To request a refund under this exception, please contact us within a reasonable time of your purchase using the contact information below, and describe the issue you experienced.

4. Exchanges for Dissatisfaction

If you are not satisfied with a product you have purchased, we do not offer monetary refunds, but we will consider requests to:

  • Exchange the product for a comparable title of equal value, or
  • Provide an additional comparable product at no extra charge, in lieu of a refund.
  • Exchange requests are handled on a case-by-case basis and are offered at our discretion as a courtesy to our customers.
5. How to Request an Exchange or Report a Delivery Issue

To request an exchange, or to report an issue with delivery/access to a purchased product, please contact us (see Section 8), and be sure to provide us with your order number and a description of the issue or your reason for requesting an exchange.

6. Processing Time

We aim to process return, refund, and exchange requests within 5–7 business days of receiving your request. This is a general target, and we cannot guarantee this timeframe in all circumstances, as processing times may vary depending on request volume or the nature of the issue.

7. Availability and Outages

We make no warranty or guarantee regarding the continuous availability of our website, product pages, or the audio player used to access your purchased content. If an outage or technical issue temporarily affects your ability to access purchased content, this does not, on its own, entitle you to a refund; we will work to restore access as quickly as reasonably possible. If you believe an outage has resulted in a genuine failure to deliver your purchase (see Section 3), please contact us (see Section 8)

8. Contact Us

Questions about this policy can be directed to:

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